COMPANY POLICIES

INTRODUCTION

Hair Replacement Specialist ("Glow with Alison®," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, purchasing our products, or availing yourself of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, please refrain from using our website and services.

DEFINITIONS

• Glow with Alison®: Refers to our business and brand.

• Client: Refers to any individual who accesses our website, purchases our products, or uses our services.

• Products: Refers to clip-in toppers and related items offered by Glow with Alison®.

• Services: Refers to clip-in topper fitting, consultation, and other related services provided by Glow with Alison®.

USAGE RESPONSIBILITY

Glow with Alison® takes no responsibility for the usage of hair products or toppers obtained from our business. We do not assume liability for any harm that may arise following the application of our products or services due to improper use or failure to adhere to our aftercare instructions. We provide detailed aftercare guidelines upon the installation of clip-in toppers, and we offer aftercare products for sale at the salon. It is the client’s responsibility to use the correct products and abide by our guidelines consistently. If you have any concerns or questions regarding hair maintenance, Glow with Alison® is here to support you.

SCOPE OF SERVICES

Glow with Alison® offers high-quality hair products, along with professional clip-in topper fitting and related services. Our products are designed to enhance your natural hair, providing you with a desired look and style. Our services include expert consultations, application methods, and personalised aftercare advice. Please note that the availability of certain services may vary depending on your location and the specific products you select.

BOOKING

To purchase our products and book our services, you may place an order through our booking system or contact us directly. By making a booking, you confirm that the information you provide is accurate and complete. Any errors or inaccuracies in your booking should be promptly reported to us for resolution.

PAYMENT

We accept payment (credit/debit cards) via our online booking software. Payment is due as per the terms in the software.

CONSULTATIONS

£15 booking fee (non-refundable) – taken off your purchase

PURCHASE/ORDER

85% non-refundable deposit to place the order, 15% on the day of fitting (minus £15 consultation booking fee). If you decide to cancel your order regrettably the deposit cannot be returned as your item is made to order.

GUARANTEE

Glow with Alison® stands behind the quality of its products and services. However, we are not responsible for hair that has been damaged due to misuse, incorrect aftercare product usage, colouring, heat damage, exposure to chlorine, or lack of client care.

If you encounter any issues within 14 days from the fitting date while following the aftercare instructions correctly, we will address and resolve them. We will diagnose the problem and provide possible solutions. If a resolution cannot be found, we may remove sample strands for testing and return them to the original supplier. If the hair is deemed faulty by the supplier, we will replace the topper and provide a full refit free of charge. We do not provide monetary compensation.

Glow with Alison® and its representatives shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products or services. Our liability is limited to the extent permitted by applicable laws.

AFTERCARE
Proper aftercare is essential for maintaining the quality and longevity of your hair topper. We provide detailed aftercare instructions upon fitting. You are responsible for following this and using the recommended aftercare products. Failure to do so may result in damage to your topper and Glow with Alison® will not be held liable.

CLIENT RESPONSIBILITIES

As a client of Glow with Alison®, you are responsible for:

• Using our products and services in accordance with our instructions and guidelines

• Ensuring the correct products are used on your hair topper

• Properly maintaining and caring for your hair topper

• Notifying us of any issues or concerns promptly within 14 days of receipt

RETURNS POLICY

Glow with Alison® strives to provide high-quality products and services to our valued clients. Due to the nature of our services and the hygienic considerations involved, we have established the following Returns Policy:

Matching and colour selection – We understand that choosing the right colour for your hair topper is crucial. Glow with Alison® will help you to decide on a match for your hair colour as changes cannot be made once the topper has been ordered.

Manufacturer defects – In the rare event of a manufacturer defect with the hair topper, please contact us immediately. We will assess the issue and seek to resolve it by fault testing and, if necessary, replace the piece. This guarantee strictly applies within a 14 day period from the date of collection, provided that the aftercare guide was adhered to. This guarantee does not cover instances of misuse or failure to follow our instructions.

Client satisfaction – At Glow with Alison®, we prioritise client satisfaction. If you experience any issues with your hair topper or the service provided, please reach out to us promptly. We are committed to addressing any concerns and finding a satisfactory resolution.

Refunds – Refunds for hair toppers will only be issued in the event of a manufacturer defect as determined by Glow with Alison®. If a refund is warranted, we will seek to replace and re-fit the hair at no additional cost. No monetary compensation is available. Once the service has been completed, no refunds will be provided for any costs associated with the service.

Communication and Reporting – To initiate any returns or address concerns, please contact us as soon as possible. Provide us with detailed information about the issue, along with any supporting evidence such as photos or videos, to help us better understand and resolve the matter.

Please note that our Returns Policy is subject to change, and any updates will be communicated to our clients. If you have any questions or require further clarification regarding our Returns Policy, please don't hesitate to contact us at hair@glowwithalison.co.uk

AGE RESTRICTIONS

Clients only aged 16+. Those aged 16 or 17 will require parental consent and be required to bring a parent, caregiver or responsible adult (18+) to their appointments.

APPOINTMENTS

Please arrive on time for your appointment. If you are late, we may not be able to carry out the full service you have booked. Glow with Alison® provides a 20-minute grace period. If you arrive later than that, it will be considered a no-show, and 100% of your payment will be retained.

PRICES

All prices are subject to change without notice. A full and accurate quote will be provided after conducting an in-depth consultation on your hair.

TERMINATION

Glow with Alison® reserves the right to terminate or suspend any part of our services or promotions without prior notice.

All videos, images, and text used by Glow with Alison® are copyrighted. Unauthorised use of this material is prohibited and illegal. We reserve the right to use any videos, text, or images taken of clients for promotional and advertising purposes at any time. Such materials are the copyright of Glow with Alison®.

TRADEMARKS

Glow with Alison® is a registered trademark in the United Kingdom. The Glow with Alison® name and logo are protected by trademark laws. Unauthorised use of our trademarks is strictly prohibited without our prior written consent.

GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England & Wales, without regard to its conflict of laws principles.

DISPUTE RESOLUTION

Any disputes arising from or relating to these Terms or your use of our website or services shall be resolved through negotiation or alternative dispute resolution methods, such as mediation or arbitration, as agreed upon by the parties.

ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Glow with Alison®, superseding any prior or contemporaneous agreements, communications, or understandings.

If you have any questions or concerns regarding these Terms of Service, please contact us at hair@glowwithalison.co.uk

Last updated: October 2024

This privacy policy sets out how Glow with Alison® uses and protects any information that you give Glow with Alison® when you use this website. Glow with Alison® is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Glow with Alison® may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 2023.

WHAT DO WE COLLECT?

When you sign up for something from our website, as part of the process we collect the personal information you give us such as your name and email address. When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we will send you the free download you have requested via the sign-up forms. This information will be kept for 7 years in order to comply with HMRC record-keeping. We may also send you emails about our new services and other updates occasionally. You may unsubscribe at any time using the links provided or by emailing hair@glowwithalison.co.uk

WHAT DO WE DO WITH YOUR INFORMATION?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for feedback purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hair@glowwithalison.co.uk We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Glow with Alison®, 18 Macquarie Quay, Sovereign Harbour North, Eastbourne, East Sussex BN23 5AU. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

WIX

Our website is hosted on Wix. Your data is stored through Wix’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

TRADEMARKS

Registered Trademark: Glow with Alison® is a registered trademark in the United Kingdom. The Glow with Alison® name and logo are protected by trademark laws. Unauthorised use of our trademarks is strictly prohibited without our prior written consent.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Any changes we make will be effective immediately upon posting the updated Privacy Policy on our Website. We encourage you to review this Privacy Policy periodically for any updates or changes.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information contact hair@glowwithalison.co.uk